Privacy Policy

1. Introduction

Callio Freight Brokering ("Callio," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at freightbroker.callio.us, request freight quotes, or otherwise interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Request a freight quote: Name, company name, job title, phone number, email address, shipping origin and destination, equipment type, shipment dates, freight description, and weight/dimensions.
• Contact us: Name, email address, phone number, and the content of your message.
• Complete carrier intake forms: Business name, DOT/MC numbers, insurance information, and bank/payment details.
• Subscribe to communications: Email address and communication preferences.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location (city/state level)
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on pages, and referring URLs
• Date and time of your visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You may configure your browser to refuse cookies; however, some features of our website may not function properly as a result.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to freight quote requests
• To match shippers with appropriate carriers in our network
• To communicate with you about your shipments and account
• To provide customer support and respond to your inquiries
• To send transactional emails related to your service requests
• To improve our website, services, and business operations
• To comply with legal obligations and protect our legal rights
• To detect, prevent, and address technical issues or fraudulent activity
• To send marketing communications where you have given consent (you may opt out at any time)

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Carrier Partners: To arrange freight transportation, we share relevant shipment details with vetted carriers in our network. Only information necessary to execute your shipment is shared.
• Service Providers: We work with trusted third-party vendors (email delivery, cloud hosting, analytics) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe such action is necessary to protect the rights, property, or safety of Callio, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Shipment records are typically retained for a minimum of 3 years for regulatory compliance purposes. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at callio.fb@callio.us.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted to and from our website
• Access controls limiting data access to authorized personnel only
• Regular security assessments of our systems and practices
• Secure storage of sensitive carrier and payment information

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing sensitive information online.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us directly.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at callio.fb@callio.us or call 415 629-3536.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to delete that information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at callio.fb@callio.us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.